Policy

Terms of Service

Effective 4 August 2026

These terms govern your use of the consultation platform of Dr. Bipin R. Upadhyay (DCI Reg. No. A-13123). By booking or attending a consultation you agree to them.

1. Scope of practice

Dr. Bipin practises Oral Medicine & Radiology. Consultations are offered as (a) in-person OPD at KJ Somaiya Super Speciality Hospital, Mumbai, and (b) Teleconsultations (video / audio / chat / second opinion / async) per the Telemedicine Practice Guidelines, 2020.

2. Eligibility

Physical OPD slots are reserved for patients ordinarily resident in Mumbai (city or MMR PIN codes).
Teleconsultations are available throughout India to patients ≥18 years; minors require a guardian to be present.
We may decline service in non-clinical scenarios (e.g. emergencies — please call 108).

3. Prescriptions

Prescriptions are issued only where clinically appropriate. Schedule X drugs are never prescribed via teleconsultation. Schedule H/H1 drugs are prescribed only after a live video consultation. All prescriptions are digitally signed (Ed25519) and verifiable by any pharmacy at the verification URL printed on the document.

4. Emergency disclaimer

The platform is not intended for medical emergencies. If you experience severe pain, uncontrolled bleeding, breathing difficulty, facial trauma, or any life-threatening symptom, call 108 or visit the nearest emergency room immediately.

5. Fees, payments & refunds

See Fees & Refunds for the complete schedule and cancellation rules.

6. Recording & data

You may be asked to consent separately to (a) clinical recording for medico-legal record-keeping and (b) AI-assisted scribe / translation. You may withdraw these at any time; doing so does not affect the consultation itself.

7. Acceptable use

Do not impersonate another patient, share login credentials, or use the platform to obtain prescriptions for other persons. Violations may be reported to authorities.

8. Governing law & jurisdiction

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Mumbai.